Carpet & UpholsteryCleaning Services Thornlake

When we visit your home for your initial quote, we will give an expert assessment of what we can achieve. If there are some stains or marks that we do not think we can remove completely, we will let you know.

We will also let you know if we think the material in your curtains or upholstery is too worn or fragile and runs the risk of being damaged if cleaned. We always strive to be honest about what we can or cannot achieve, which is why we like to provide a quote after seeing the task at hand.

With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however we will let you know whether we believe we can get a stain out at quotation.

Although you can walk on your carpets immediately after cleaning, it is best to leave them undisturbed until they are completely dry. Sofas and chairs may be damp to sit on immediately and are best left unused until they are dry.

All dry times are dependent on atmospheric conditions, in addition to the type of fabric or carpet. If dry times are important to you, talk to us when we quote you and we will give you a more accurate and specific dry time for your carpets and upholstery based on our years of experience.

If we clean curtains in situ, you will be able to use them immediately, though it is best to leave them drawn closed so that air can circulate around them. In most cases they should be dry later that day.

If we have put protective foil tabs or Styrofoam blocks under the legs of furniture to protect your carpet, you should leave them in place until it is fully dry.

We would appreciate it if you would move small, fragile or valuable things for insurance reasons, such as lamps, ornaments and fragile or valuable items of furniture. If you can, please put them well out of the way before we arrive in an area which is not going to be disturbed by cleaning.

If we can, we will move large furniture such as chairs, sofas and tables, during cleaning and put them back where we found them.

We want the whole process to be as stress free for you as possible.

Every job is different so it is hard to give you an idea of what it will cost without knowing and preferably seeing what needs to be done. That is why we like to visit your home to assess what is needed, identify what we can achieve, calculate how long it will take and provide you with a quotation.

What we can guarantee, without exception, is that the price we quote is the price you will pay. There will be no surprise extras unless you ask for them.

We will always provide the quotation free and without obligation.

In these difficult times, we will be taking additional precautions to protect the health and well-being of our customers and specialists – their safety is of great importance for us. Please take a moment to read the following guidance note.

How our procedures will guarantee your safety:

We will not attend customers’ homes if a member of the household has symptoms of COVID-19 or where the customer has been advised to shield until it is safe to do so. We will not attend homes until a minimum of 21 days after the first sign of COVID-19 in any home.

If you have any underlying health conditions where there is a need for increased vigilance and Personal Protective Equipment, then please discuss this with your technician. It may be appropriate to delay the claim for a while by mutual consent.

What should you do on the day of the visit?

• Please tidy the access, entrance, passage and area where work may be carried out.
• Remove all children, pets and family from these areas.
• Please wipe down any surface’s door handles etc with disinfectant wipes.
• For everyone’s safety, we maintain social distancing during the visit.
• Open windows and ventilate the home.

Our specialists will:

• Wash or sanitise their hands before and after every visit.
• Put on the PPE, relevant to the risk level presented.
• Will not shake hands and will maintain a two-metre social distance within the home.
• Use all appropriate protective measures and pre/post work sanitation.
• Place a completed job card with all the details for you to sign and stand back.
• Allow you to fill in the relevant sections and sign using your own pen.
• Leave the property and dispose of, or disinfect any PPE, tools or equipment as needed.

If you have any specific concerns, please do not hesitate to discuss them with your specialist prior to their visit.